{"id":806451,"date":"2022-07-11T19:18:37","date_gmt":"2022-07-11T17:18:37","guid":{"rendered":"https:\/\/15.161.165.86\/non-categorizzato\/medallia-to-acquire-mindful-the-global-leader-in-contact-center-callback-technology\/"},"modified":"2022-07-11T19:18:37","modified_gmt":"2022-07-11T17:18:37","slug":"medallia-to-acquire-mindful-the-global-leader-in-contact-center-callback-technology","status":"publish","type":"post","link":"https:\/\/bebeez.it\/en\/private-capital-in-north-america\/medallia-to-acquire-mindful-the-global-leader-in-contact-center-callback-technology\/","title":{"rendered":"Medallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology"},"content":{"rendered":"PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm.\n\n\n\nMindful, formerly known as VHT, will add to Medallia\u2019s ability to turn customer signals into action, transforming the contact center experience and turning detractors into promoters.\n\n\nContact center interactions are central to customer experiences, yet consumer satisfaction has declined as contact center hold times skyrocket. According to the latest Contact Center Satisfaction Index (CCSI) study, 72% of respondents say phone calls are still their preferred method
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PLEASANTON, Calif.–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm. Mindful, formerly known as VHT, will add to Medallia\u2019s ability to turn customer signals into action, transforming the contact […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[49625],"tags":[],"settori":[],"slider_categorie_and_home_page":[],"class_list":["post-806451","post","type-post","status-publish","format-standard","hentry","category-private-capital-in-north-america"],"acf":[],"yoast_head":"\nMedallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology - BeBeez<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bebeez.it\/en\/private-capital-in-north-america\/medallia-to-acquire-mindful-the-global-leader-in-contact-center-callback-technology\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Medallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology - BeBeez\" \/>\n<meta property=\"og:description\" content=\"PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm. 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